Return Policy

14 day returns

You may return most items within 14 days of receiving them. To be accepted, the item must be:

• in its original packaging, with all accessories, cables and manuals
• unused, undamaged and in resalable condition
• accompanied by the original invoice or order number

Items we cannot take back

• Software, digital licences and activation keys once opened or redeemed
• Items damaged by misuse, liquid, power surges or incorrect installation
• Products with a removed, altered or damaged serial number or warranty sticker
• Custom built systems and specially ordered items, unless faulty
• Consumables such as thermal paste once opened

Faulty or wrong items

If an item arrives faulty, damaged or is not what you ordered, contact us within 24 hours of delivery. We will arrange collection at our cost and replace it or refund you in full.

One year warranty

Products carry a one year warranty unless the manufacturer states a different period. The warranty covers manufacturing defects and hardware failure in normal use. It does not cover physical damage, liquid damage, unauthorised repair, or damage from overclocking or incorrect voltage.

For a warranty claim, bring the item and the invoice to the shop, or message us on WhatsApp and we will tell you what to do next. Some brands require the item to go to their own service centre, which can take longer.

Refunds

Once we receive and inspect a returned item, we process the refund to your original payment method. Card refunds usually appear within 7 to 14 working days, depending on your bank. Cash on delivery orders are refunded by bank transfer or in cash at the shop.

Delivery charges are refunded only where the item was faulty or sent in error.

How to start a return

Send us your order number, the item and the reason for the return, and we will take it from there.