Delivery Policy

Delivery charges

• Orders over 2,000 AED: free delivery.
• Orders under 2,000 AED: a delivery charge applies. We confirm the exact amount when you place the order.
• Collection from the shop: always free.

Delivery times

Delivery times depend on where you are and whether the item is in stock at the shop.

• Dubai and Sharjah: usually within one to two working days.
• Other emirates: usually within two to four working days.
• Items we order in: we tell you the expected date before you pay.

Orders placed on Friday or on a public holiday are processed the next working day.

How it works

• Place your order on the website or send it to us on WhatsApp.
• We confirm the price, stock and delivery date with you.
• Once dispatched, we share tracking details where available.
• Someone must be present at the address to receive and sign for the order.

Checking your order on arrival

Please open the package and check the contents while the courier is still there, or on the same day it arrives. If anything is damaged or missing, contact us within 24 hours on +971 55 264 5397 so we can resolve it with the courier.

Outside the UAE

For deliveries to other GCC countries, contact us before ordering. Shipping cost and delivery time depend on the destination, and any customs duties are the customer’s responsibility.